Customer support

Contact your assigned SBS LifeStyle Consultant to troubleshoot first. If you need further assistance, a SBS Support Ticket will be required. Designated warranty time frames are mentioned in the owner's manual of the products.

support ticket instructions

Go to www.swissbionic.com Click Support in the upper right corner and it will ask you for customer # (found on your invoice) and email Click Open Support Ticket Click Open A New Support Ticket Click Create Ticket You should receive an email confirmation with your Ticket Number. If you do not receive an email, contact the office to provide you with the ticket number.

Checking the status of support ticket

You will log into Support just as you did for creating a support ticket but will need to use ticket number assigned. Click Open Support Ticket Click Check Ticket Status You will see further instructions.
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